Privacy policy

Privacy Policy

This Privacy Policy explains how Black and White by Naila collects, uses, and protects your personal information when you visit our website, place an order, or contact us through our platform.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal details such as your name, phone number, email address, shipping address, billing details, order information, and payment details when you place an order or contact us. We may also collect communication records through Instagram DM, WhatsApp, or Email to provide better customer support and order assistance.

Basic website usage information such as IP address, browser type, device type, visited pages, and browsing activity may also be collected to improve your shopping experience.

How We Use Your Information

Your information is used to process orders, arrange deliveries, manage payments, and handle refunds smoothly. We also use customer data to provide support, respond to inquiries, and improve our website performance and customer experience.

Your contact details may also be used for:

  • Order updates
  • Delivery notifications
  • New arrivals
  • Promotional offers

We only use your information where necessary and responsibly.

Payment Security

Your payment information is handled with proper security and privacy measures. We do not store sensitive payment details unnecessarily on our website. All transactions are managed securely to protect customer information.

Your privacy and payment safety remain our priority at every step.

Third-Party Sharing

We may share limited information only with trusted service providers when necessary, such as courier companies, payment providers, website hosting services, and technical support teams.

This information is only shared for order processing, delivery management, payment handling, and website operations. We do not sell, trade, or misuse your personal information for unauthorized purposes.

Cookies

Our website may use cookies to improve browsing experience and website performance. Cookies help us understand customer preferences, improve website speed, save browsing settings, and analyze visitor behavior for better service improvement.

By using our website, you agree to the use of cookies where required.

Your Privacy Rights

You have the right to request access to your personal information, ask for corrections, request deletion of data, or limit marketing communications. If you no longer wish to receive promotional updates, you may contact us anytime to unsubscribe.

We respect your privacy choices and handle all requests responsibly.

Policy Updates

This Privacy Policy may be updated from time to time to reflect business changes, legal requirements, or service improvements.

Any updates will be published on this page and continued use of our website means acceptance of the updated policy.

Contact Us

For any privacy-related questions or concerns, you can contact us through: